Purchasing web hosting for your business based on price
Host Providers Help Desk Software
It will pay in the long run to
find out from your host provider if they use
help desk software and what type they use.
Help desk software systems can range in
complexity from basic ticket logging to fully
integrated Customer Requirement Management
systems. While he core elements are the
recording and tracking of support requests,
functionality varies. As a measure of its
success, service Level management is often
crucial. Usually, this is an automated benefit
of the help desk software.
Answering the call
A host providers help desk is the place that
you call to get help with a website problem.
Help desks can be manned by a single person or a
group of IT experts. This may have a dramatic
effect on the quality of technical support that
a web host provides. After all, the quality of
support delivered has a direct impact on the
effectiveness and profitability of your
You should never have to wait on hold
to speak to a technical support representative.
Someone should always be available to take your
call and respond to your needs as quickly as
Another key factor is that
internal support operations optimize service
delivery and costs while getting or keeping your
business running without lengthy delays. This
smarter the support center software applications
used, the more improvement in technical services
When considering web hosts you want to find one
whose provides the best service selection and
support services at the best cost. Remember that
not all web hosts are fully equipped companies.
Many are resellers who sell web host services,
which can cause you big problems. They provide
you nothing in the way of support.
Make sure that your host provider owns the
equipment (servers) and manages
their data center space. Other things that need
to be considered include:
Look for hosts that actually provide quality
technical support 24 hours a day 7 days a week,
year round, not just claim to do so. Equally
important is quick turnaround and response
times; this is what differentiates a top hosting
company from other less reputable ones.
Qualified and experienced personnel is key to
having your issues resolved quickly and
make sure the host provider that you choose
stays current with the latest trends,
advancements and offers tools
that allow you to easily manage and administer
In addition to technical support you should
consider a host provider that offers personal
services as well. Freeing you from some business
tasks allows you to focus on other more
important aspects of your business.
- Customers expects fast and personalized
assistance. If they dont get it from you, they
will take their business somewhere else. Seek
out host providers that can offer response times
ranging from under 30 minutes up to 24 hours.
This is a good range to expect a response from
technical personnel. Host providers that offer
live chats with technical personnel are
usually the fastest responders. Some get back to
you almost instantly to at least let you know
they received your complaint and will be in
contact shortly. They usually are quick to
- Consider cost carefully. As stated before, it
is not always best to choose a provider that
offers a low-cost hosting solution. These
providers usually dont have a lot to offer in
terms of support. When running a web business,
it makes more sense to spend a little more to
ensure that your provider can offer you services
that are critical to doing business seamlessly
Serving customers can appear as though your own
employees do it. It is transparent to your
customers. Thats the way it should be. If your
site is experiencing difficulty, you want to be
able to reassure customers that your technical
team is working on the problem and that it will
be resolved shortly. This builds confidence in
your business by your customers. The support
your receive from your host provider should be
seamless to your business and your customers.
Knowledge Base -
It is important that you know what the
knowledge base of your host provider is. You
need to make sure that they have the ability and
expertise to cover all areas that can affect
you. Things such as cold fusion, databases and
so on may be important to you. Host providers
need to be able to meet your needs no matter
what they are.
Dedicated Web Hosting
If you have volume traffic, require custom
server applications, deal with sensitive
information or, need huge amounts of storage
space, then you may want to consider dedicated
hosting. Dedicated hosting means that you rent a
dedicated server from a web host that manages
only your data, no one else. With a dedicated
server you have volumes of space available to
meet the needs of your business or grow your
business. Because you receive a high level of
security, server management and technical
support, the cost for dedicated hosting runs
high, but is well worth it.
So how do you begin looking for a reputable
dedicated web host provider? Simply by searching
the Internet. Look for web host providers who
provide a high-quality dedicated web hosting as
well as all the support you need. Another
benefit of choosing this method of web hosting
is the flexibility that you will have in
specifying hardware and software configurations.
You tell them what you want, not the other way
around. Better yet, because you are using the
space (server) alone without having to share it,
you have the opportunity to build whatever you
need to effectively maintain your site, without
Is a dedicated server right for your needs?
Maybe, maybe not. It depends on the complexity
of your business, the sensitivity of the
information that you will store there and
whether or not you have a high traffic site. If
this criterion applies to you, then dedicated
servers may be just the ticket to run and
maintain your business. If on the other hand you
have a site that is relatively uncomplicated,
has low traffic volume, doesnt need complex
software applications etc., you may need
something as simple as a virtual web host. With
virtual hosting, you will have to share a server
with other websites. You dont have the space
all to yourself. The cost of virtual hosting is
a whole lot less that using a dedicated server.
If space limitations are not a problem, then
this solution should work for you, and be cost
efficient as well.
Beware of host directory or
host review sites that have lists of "Top
Hosts" or "Best low-cost Hosts." Most Host
Directory sites have little interest in
providing real assistance to you. The almighty
advertising dollar is what drives them. Their
ratings are useless to you. Lists of "reviews"
are just as unreliable and even more useless.
Negative reviews are filtered out, especially
reviews of companies that buy advertising from
them. These sites are very easy to "spam" with
positive reviews. Beware of too many glowing
reviews, no one is that perfect. Dont choose a
web host from these listings under any
circumstances; it could be fatal to your
business. Before you make a final decision about
a web host, check out the online
BBB Reliability Report. Its better to be
safe than sorry.
In the final analysis, if you try to save a few
bucks on hosting, you might end up paying a
whole lot more in lost sales and lost
opportunities. You need to find a reliable,
long-term solution to your hosting needs. You
want to make sure that your host provider is in
it for the long haul, not just another
fly-by-night company, who takes the money and
runs. Take as much time choosing your web host
as you would making any serious purchase.
it may not pay to skimp on cost when your
business is at stake.
Price alone just is not enough.
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