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Good customer support for hosting
By
Staff
Each year INetU Managed Hosting (www.inetu.net)
conducts a client satisfaction survey. Once
again this year, INetUs clients have given them
a 96% satisfaction rating. Although this is an
impressive level of satisfaction, INetU strives
to satisfy 100% of their clients. The valuable
information gathered through the survey is used
to improve INetUs services.
"We are honored that our clients have given us
such high marks. 96% of our clients have said,
through an independent 3rd party survey, that
INetU exceeds their expectations three years
running. Providing great service is our number
one priority and we are honored that our clients
recognize that is what they are receiving. We
will continue to strive toward making that
number 100% by innovating and delivering the
best service in the complex managed hosting
market," said Dev Chanchani, President of INetU
Managed Hosting.
Both INetUs support and sales departments
received high levels of satisfaction from
clients. Here are a few comments submitted by
clients:
"Excellent tech support, well organized, little
or no down time"
"Attentive, honest sales and support staff.
Strong moral positions on whom you will host"
"Excellent customer service. I was with INetU
several years ago. I left and tried a few other
leased server providers and came back to INetU
because nobody else has the same level of
pleasant, helpful and expedient customer service
to resolve my problems as they arise."
It is important to INetU that their clients are
pleased with not only customer service but that
they are also satisfied with the network and
level of services offered. According to the
survey results, 97% of clients were highly
satisfied with the services INetU offers and
feel that those services completely meet their
business needs.
INetU manages hundreds of Internet servers
belonging to clients focused on doing business
over the Web. Their clients include recognizable
names such as Microsoft, Infosys, Raymond James
Financial, the United Nations, Hallmark, Sure
Fit Slipcovers, The Discovery Channel, KidsPeace
and Writing.Com. INetU works to ensure that each
client's Web servers are running smoothly 24
hours a day, seven days a week, 365 days a year
by providing one of the world's most reliable
hosting networks.
eak 10
(www.peak10.com), the leading independent data
center operator and managed services provider,
has received its second 2007 award from
HostReview, this time as a "Top 10" Host in the
industry publications Best Managed Hosting
Service category.
The Best Managed Hosting Service is a category
recognizing companies with best performance
through the last calendar month. Selection
criteria is comprised of the overall presence of
the company and equipment procurement,
provisioning and installation, and network
monitoring and management capabilities.
HostReviews editorial team wrote that they
included Peak 10 in their Top 10 list in part
because of the company's "well-earned reputation
for quality."
"Weve got the essentials for a strong hosting
environment -- premium infrastructure through
multiple world-class, geographically diverse
data centers, a quality private network, and a
growing portfolio of managed services. As much
pride as we have in our infrastructure, we have
even more in our engineering know-how and local
approach to collaborative service and support,"
said Scott Brooks, director of Hosting Services.
In January of this year, HostReview recognized
Peak 10 with a prestigious Best Web Hosting
Award in the Fastest Growing Company category as
one of the ten top "fast-moving" companies
increasing quickly in size and prestige.
In addition to secure, reliable hosting, Peak 10
offers a robust portfolio of managed services
from security to disaster recovery. Peak 10
enables companies to increase revenue growth,
improve service levels, meet regulatory
compliance and lower costs by maximizing
internal IT resources and ensuring the security
and availability of complex technology
infrastructure. The company offers customers the
advantages of owning their own data center and
the benefits of outsourcing to an industry
leader. Peak 10 has state-of-the-art data
centers in Charlotte and Raleigh, N.C.;
Jacksonville and Tampa, Fla.; Nashville, Tenn.;
Louisville, Ky.; and Richmond, Va.
About Peak 10, Inc.
Peak 10 is the leading independent data center
operator and managed services provider,
delivering scalable, economical and reliable
solutions for hosting and managing complex
information technology infrastructure. The
company combines its eight data centers and
portfolio of managed services with localized
engineering and support to serve market-leading
companies including Rivals.com, Global
Knowledge, Pergo, Churchill Downs, LendingTree
and the Jacksonville Jaguars. Peak 10 owns and
operates world-class facilities in Nashville,
Tenn.; Louisville, Ky.; Tampa and Jacksonville,
Fla.; and Raleigh and Charlotte, N.C. For more
information on data center solutions from Peak
10, visit www.peak10.com.
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