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Comments
from other users regarding other web hosting
companies.
Name
of Web Hosting Company: Uneedawebsite.com
Address
of Company: 256 Belleville Rd. New Bedford
MA 02745
Internet
Address of Company: http://www.uneedawebsite.com
Pricing
Plan Purchased: $29.95 - Business Plus
Comment
about web hosting company: Much faster
and more reliable than my previous host,
Jumpline. Prompt support and pleasant
to deal with.
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Name
of Web Hosting Company: ValueWeb
Address
of Company: Ft. Lauderdale, FL 33309
Internet
Address of Company: www.valueweb.com
Pricing
Plan Purchased: $210+ US per month Dedicated
windows 2003 server
Comment
about web hosting company: No Value at
Value Web.
Our
FileCourier.com web service uses a series
of dedicated courier servers that we place
in different hosting centers as a strategy
to reduce latency time and choke points.
We decided to try Value web's
Florida location out as they were looking
to be very price competitive and have
a great sales pitch.
We
did a complete investigation of Value
web's dedicated windows 2003 server, (500
GB transfer, 10 MB band width) plan, and
then switch a small number of trial users
onto this server.
Apologies
are in order as unfortunately this trial
did not workout as hoped.
Here
is a summary of our experience:
Our
first warning of the issues to come started
by getting off to a rocky start with Value
web technical team. We ran into problems
right away as the salesman we originally
dealt with "misplaced" our
instructions on how to partition the hard
drives of the new server. Next they proceeded
to charge us to do this work (at $150
per hour). OK fine, maybe we weren't clear
(although every other data center we have
dealt with didn't have this problem).
We gave them the benefit of the doubt
on this and moved onto our testing after
waiting for a week for the disks to be
properly partitioned.
We installed our software, dropped in
our standard web configuration, and everything
else worked out fine, Windows 2003 is
a charm to work with. One month into the
evaluation we went live on this single
server with a limited number of trial
customers. With-in several days we began
to have issues with the actual bandwidth.
It appeared that after our initial testing
the Value web folks had placed a throttle
on the box (normally done at the router
or firewall hooked to the box). Instead
of
getting a 10MB pipe our connection was
throttled at about 1/10 of this and this
is being generous. The maximum transfer
speeds we were seeing were 42 KiloBytes
a second. At most this would give us 100GB
a month at full tilt, 1/5 of what we were
paying for. After politely pointing out
this limit, the value web technical team
blamed our technical staff, and made other
excuses claiming that we had miss-configured
the box. When we pointed out that our
configuration was a standard "cookie
cutter setup" running successfully
in their competitors hosting centers at
10 times the speed, they produced other
excuses, such as "traffic was heavy
today", or do a "tracert"
( a utility that shows latency time between
different points on the internet) and
you will see that its not our problem.
We stopped adding trial customers to this
box and gave them two weeks were we closely
monitored the box to see if there would
be any improvement, there wasn't.
At
no point during the last two months have
we ever had anything more that a 42 KByte
connection speed, which is a 100GB per
month limit (and I am being generous on
the up side for the sake of being fair).
This limit was imposed by ValueWeb ( lets
assume unintentionally for the sake of
saving face for them).
Bottom line is after talking until we
were blue in the face, (and a lot of time
on hold) we cancelled our server with
them. and got nailed with wasting even
more time and resources trying to get
them to "confirm" our cancellation.
and then there was the little matter of
the . wait for it.
30 day cancellation notice and fee!
Luckily we started with only one server
and the disruption to our customer base
was minimal, but even with this they cost
us a lot of real money, time, not to mention
a few unhappy trial customers.
To say that we are unhappy with our decision
to try value web is the understatement
of the year, as one of our customers put
it when we explained the situation to
him, "Do you mean to tell me that
YOU fell for a classic bait and switch?".
Our
apologies to the trial customers that
were affected, and rest assured we will
not be using value web again. We continue
to enjoy tremendous service and performance
from our existing service providers in
the US.
Mark
Brooks
President
CanDo Networks Corporation
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Name
of Web Hosting Company: Virtual Internet
(UK) Ltd
Address
of Company: Unit 5 Elysium House - 126-128
New Kings Road - SW6 4LZ
Internet
Address of Company: http://www.vi.net
Pricing
Plan Purchased: 120# - Web25
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Name
of Web Hosting Company: Vision3play.com
Address
of Company: http://www.vision3play.com
Internet
Address of Company: http://www.vision3play.com/tmp/agreedment.pdf
Pricing
Plan Purchased: Basic-PK 2.99/Month
Comment
about web hosting company: They are very
few hosting website i been to that offers
you a bunch of free scripts and 24/7 support.
I had no problems with them and i been
with them for 3 month already and i think
they are the best. And the thing i love
the most is that they give you a free
domain and give you advice on how to build
and manage your website. I give them A++
out of all the host sites i been with.
and they dont charge you to upgrade. The
only thing i dont like that they dont
have Auto account creation but i request
it and they said that they are in the
process of offering that by next month
hopefully
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Verio
www.verio.com
Gold / $24 per Mo
Over the past two years Verio has
experienced a slow decline to their
present low.
Online response times are average.
Uptime estimates are slightly below
industry norms.
Any system support is provided on a fee
only, when time permits basis. Need a
file restored? Its $50 and takes 2-3
days.
Accounting is a nightmare. The billings
is almost always wrong. Its impossible
to cancel any service. Once we, per our
instruction, asked for a domain name to
elapse. The verio response was "thats
against our policy" and tried to bill me
$350.
Mail service is abysmal. Traffic in and
out can be delayed as much as 4 hours.
It seems they are the target of every
spammer. The "new and improved filter"
has been comming for months and is only
months away. At least thats what tech
support has been saying for months.
Technical support, while readily
available, is consistantly unable to
provide any technical support. It would
seem their primary function is to tell
write a problem report that will never
be acted on and you will certainly never
get a follow up.
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Name
of Web Hosting Company: WBWS
Address
of Company: Houston , USA
Internet
Address of Company: www.wbws.net
Pricing
Plan Purchased: $9.99 US/month Plus Plan
Comment
about web hosting company: ever since
i signed up with them i havent had any
problems , the only one was with the payments
but they sorted that out
i
would like to know if u ever tested that
company because it is not found on ur
website
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Name
of Web Hosting Company: WEB.com
Address
of Company: brookfield, CT
Internet
Address of Company: www.web.com
Pricing
Plan Purchased: 25
Comment
about web hosting company: absolutely
the worst customer service of any business
that i have ever dealt with in my entire
lifetime. i wouldn't recommend this company
to anyone at all, ever.
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Name
of Web Hosting Company: Web.com
Address
of Company: 487 Federal Rd, Brookfield,
CT 06804
Internet
Address of Company: http://www.web.com
Pricing
Plan Purchased: 7.95/month Unix Value
Comment
about web hosting company: Web.com offers
a free domain name and does not charge
a set up fee for even its least expensive
plan. Includes many add-ons and features
including a Sphera control panel.
Name
of Web Hosting Company: Web.com
Address
of Company: 487 Federal Rd, Brookfield,
CT 06804
Internet
Address of Company: http://www.web.com
Pricing
Plan Purchased: Unix Value $7.95
Comment
about web hosting company: For $7.95/month
(with prepaid annual hosting account),
you get a full-blown UNIX based hosting
account with Sphera control panel management,
as well as a free domain name. AND, no
set up fees.
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Name
of Web Hosting Company: Web Designs &
Images
Address
of Company: USA
Internet
Address of Company: http://wdi.cc
Pricing
Plan Purchased: $4.95/month Basic Package
Comment
about web hosting company: Very fast servers.
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Name
of Web Hosting Company: WebHostingBuzz
Address
of Company: www.webhostingbuzz.com
Internet
Address of Company: www.webhostingbuzz.com
Pricing
Plan Purchased: Buzz Factor, $48 annual
Comment
about web hosting company: This company
offered easy setup and tons of features
that other companies charging three times
as much do not have working. I could list
examples such as Host Rocket that still
does not have anti-spam working after
nearly 2 years.
WebHostingBuzz
was my first attempt to find a company
that offered the features I needed at
a reduced price. I knew I would give up
something, but they list 24x7 customer
service so I wondered if this was too
good to be true. It was!
They
offer InvisionBoard discussion softare
and I started a nice discussion list that
was growing at 5 new members a day. The
SQL database got corrupted and I asked
the host to please restore it from their
backups. Since it was 2:30am I figured
they'd have it up before morning. At 8am
they replied that I could post a question
on the software maker's forums for help.
I asked them to restore the database as
I was in a hurry to get back to operations
quickly. by 24 hours after initial request,
they claimed to restore the database to
a week-old status, but it was not restored
and still did not work. I deleted the
existing files completely just to be sure
that when they restored, I would know
for sure. Another 12 hour wait. They wanted
to confirm that I wanted another restore
and that they'd follow up when done. Now
at 48 hours after the original incident
they are terribly sorry but they've cleaned
out the backups to make more space. So
I am SOL and they are just S.
Go
anyplace else, and find a host that has
support. Extra features may as well be
frosting on a turd without support and
service.
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Name
of Web Hosting Company: WebIntellects
Address
of Company: Carlsbad, California
Internet
Address of Company: http://www.WebIntellects.com
Pricing
Plan Purchased: Platinum Plan $18.95
Comment
about web hosting company: We have been
with them for about four years. I am impressed
with their up time 99.9%+++, and their
unequalled support. Support is a dirty
word (it seems) to some but not WebIntellects.
They
do tend to respond with less than enthusiastic
response on things that are in the help
files, but then that is what help files
are intended. However when I have had
real problems, they respond quickly and
thouroughly.
Using
MySQL is at your own risk. Their control
Maestro panel is very handy. I wish their
spam control allowed for wild cards that
would permit me to lock out an entire
domain such as ".RU", spammers
seem to have an unlimited supply of addresses.
Yes
there are others hosts cheaper, but are
they reliable? WebIntellects, in my opinion,
is very reliable.
John
(Delhaas.com)
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Name
of Web Hosting Company: Web Tapestry
Address
of Company:
www.webtapestry.net/
Internet
Address of Company: www.webtapestry.net/
Pricing
Plan Purchased: for .co.uk #8.00 for 2yrs
Comment
about web hosting company: I got a domain
for #8 every 2 years and you get some
free pop email address
Very
Cheap
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Name
of Web Hosting Company: WeHostStuff
Address
of Company: 890 west 15th street #84,
Newport Beach CA 92663
Internet
Address of Company: www.wehoststuff.com
Pricing
Plan Purchased: $19.99/month Quick Start
Pro
Comment
about web hosting company: WebSite Goal:
To
give myself a presence on the internet.
Why
did you need a website:
As
a Real Estate agent, I wish to offer my
customers the best tools to track and
follow their requests.
What
WeHostStuff services make Your experience
easier:
The
ControlPanel allows me to add emails and
forwarders in a matter of seconds, that
is impressive.
How
would you consider your experience with
us:
I
like having my website hosted here. So
far the support has been fantastic and
responsive.
Why
did you choose WeHostStuff:
Looked
for something that will offer me a database,
database tools (I do real estate, i am
not a tech guy) and a good monthly cost.
This was my exact budget and the website
was clean and easy to use.
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Name
of Web Hosting Company: Westhost
Address
of Company:
www.westhost.com
Internet
Address of Company: www.westhost.com
Pricing
Plan Purchased: Value - $13.95
Comment
about web hosting company: Except for
a server upgrade initiative they had,
Westhost has been a very reliable company.
Just wondering how they stack up against
other.
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Name
of Web Hosting Company: Win-Hosting
Address
of Company: www.win-hosting.co.uk
Internet
Address of Company:
www.win-hosting.co.uk
Pricing
Plan Purchased: Bronze #69
Comment
about web hosting company: Good all rounders,
server speeds are very good. Tech support
help you all they can. Over all good customer
care
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Name
of Web Hosting Company: Wiz WebHost
Address
of Company: Schaumburg, IL US
Internet
Address of Company: http://www.wizwebhost.com
Pricing
Plan Purchased: $9.95 / month, Unix Budget
Plan
Comment
about web hosting company: Over the six
years of my Internet presence I have had
painful experiences with different hosting
companies, thus changing a provider more
than once. Now I am on my fourth host
and it seems like this time it is for
long. First of all, because Wiz WebHost
is oriented towards Web Masters who intend
to run professional sites and secondly,
since I have an interactive forum on my
site, I'm logging on at least daily basis
and more likely during peak hours. I was
impressed with the extremely robust server
environment Wiz WebHost offers. I feel
like I'm strongly backed and have complete
peace of mind, never having to worry about
downtime issues with my websites.
Wiz
WebHost provides one of the most affordable
hosting options to get your site up and
running on the Internet today. Among a
variety of features they offer the opportunity
to switch between a Linux or Windows based
server for no charge - if technically
required by the hosting account subscriber.
If you have already had your share of
discontinuous connection during your previous
hosting experience, you will be glad to
learn about the completely redundant power
supply backed up by the industry's most
reliable UPS systems and triple data backup.
In case of a power cut or outage, the
diesel generators start automatically.
If you prefer cost-effectiveness along
with redundancy, Wiz WebHost is definitely
a choice for you.
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Name
of Web Hosting Company: WorldWebHosters.com
Address
of Company: http://www.worldwebhosters.com
Internet
Address of Company: http://www.worldwebhosters.com
Pricing
Plan Purchased: 2.99 a month, Starter
Plan, 500 MB of space and 5GB bandwidth
transfer
Comment
about web hosting company: I have had
positive experience so far with no downtime.
I have been hosting with them for a year
so far and am very happy that I am spending
$10.00 less a month and getting the same
service I was with my former host. My
former host was great as well, but I just
needed to cut costs on my business.
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Name
of Web Hosting Company: XCalibre
Address
of Company: West Lothian, UK
Internet
Address of Company: http://www.xcalibre.co.uk
Pricing
Plan Purchased: Multiweb Plus #399 pa/
Advanced Reseller #49 pm
Comment
about web hosting company: Cheap with
good features but the uptime and reliability
of the services are awful, I've lost so
many emails due to incorrecting DNS pointing
it's frightening. I'm moving elsewhere
once my subscription runs out.
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Name
of Web Hosting Company: Xtreme Hosting
Inc.
Address
of Company: Toronto, Ontario. Canada
Internet
Address of Company: http://www.xtreme-host.com
Pricing
Plan Purchased: Lite2 $3.50 per month
Comment
about web hosting company: After some
initial setup issues of my own doing,
I am very pleased with the variety of
services provided and will recommend Xtreme-Hosting
as an economical way to having a web presence.
They are also a very communicative outfit
and as updates and changes take effect,
we now almost immediately. Well Done!
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XTA Hosting
15 beryl st
www.xtahosting.com
Advance 10.95 a month
Well i was looking for a good hosting
for my personal site. Before i signed up
i contacted them and asked some
questions. There support is frendly but
not the fastest. The sign up process was
easy and straight forward. I got my site
up and running in no time, and there up
time is great. They dont have fantastico
but They include a program called
scripta and that program has twice as
many scripts in it, i was amazed. They
have flash support,php,shtml,cron jobs,
frontpage and all the other stuff. I
really enjoy there service never had a
problem with my site or anything. I`m
really glad i found there company.
Name
of Web Hosting Company: Your-Site
Internet
Address of Company: http://www.your-site.com
Pricing
Plan Purchased: $5.00/month on yearly
plan/basic
Comment
about web hosting company: I have been
using Your-Site for a little over a year
now and just re-upped for another year.
Never had any complaints until now. As
of 12/9/03 they have dropped off the radar.
I noticed I was receiving no orders from
my small web site. I decided to check
my links from shared advertising sites.
Couldn't get in. Went to my web site,
couldn't get in. Went to their web site
http://www.your-site.com can't access.
Went to DeBug.net and TraceRoute.org and
found nothing. It's as if they never existed.
As you say in your review, they don't
have telephone support. I am dead in the
water at the busiest time of the year!
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Name
of Web Hosting Company: 1T3
Address
of Company: 1T3.com
Pricing
Plan Purchased: 29.99/year to register
domain - receive free hosting
Comment
about web hosting company: I'm new to
publishing a website. I'm volunteering
(and paying) for this duty for my church.
I was obviously looking for a low cost
host, but I also needed a certain amount
of support. After some web searches, I
felt 1T3.com had a great deal, and they
had 24/7 tech support via live chat. I
thought this would be great.
After hosting with them only a few months,
the company went through some changes.
1T3 never once bothered to tell me, or
likely anyone else about their changes.
The changes resulted in my website being
unavailable for me to update for about
a week (very frustrating)!
The company has performed some cosmetic
changes to their website, along with raising
their rates for hosting (as if I wasn't
paying enough for their abuse already).
However, their virtual live chat is now
"manned" by a computer generating
scripted answers. I have submitted questions
to their support desk and waited DAYS
for a response - completely unacceptable!
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Name
of Web Hosting Company: 1T3
Address
of Company: n/a
Internet
Address of Company: www.1T3.com
Pricing
Plan Purchased: 4.99 Basic Hosting w/Windows
Comment
about web hosting company: As a web designer,
I look around for a lot of deals, reliability/stability,
features and more importantly the cost.
I've
stumbled across this hoster which cought
my eye of the 4.99 plan (Now 49.95 a year)
for 250Mb's of hosting space, unlimited
traffic, Databases, FTP Clients, Emails,
Auto Responders and lots of other nice
features.
Although
the price seemed right and the features
are really nice, I decided to sign on
with their service.
I
started to code my PHP technology and
SQL databases, started to test my website
to notice that it took about a minute
for my webpage to actually appear. After
I made modifications, the site was finally
down and I wasn't able to view my changes.
I wanted to contact their customer support
to only find out they are only communcation
is via forums and e mail. No phone number
or chatroom to get in touch with technical
support.
A
month later, my website is up, and I still
haven't recieved a responce from their
team of support and to find out that same
month that the servers were down again,
this time they were un accessible for
over a week. I figured maybe the FTP server
is down, so I logged on through their
poor control panel, to find out that none
of my files were on their servers, in
fact only 2 folders remained and none
of them were what I was looking for. It
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