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Jumpline.com is a privately owned Tier 1 hosting provider with mixed reviews. The service is more expensive than some of the other providers we have looked at, yet they do not get high ratings on uptime. Jumpline’s pricing is much higher compared to that of many of their competitors. For $11.95, you only get 7.5 GB of traffic and 200 MB of space, and compared to many of the web-hosting companies we’ve reviewed, Jumpline is one of the most expensive. The features they offer for this simple plan are similar to packages you can get as cheap as $5, such as MySQL. Jumpline also permits you to host up to 6 domains per an account, which is a big benefit that many web hosting companies do not offer.
In a year of hosting our sites, Jumpline’s web hosting seems quite reliable considering the fact that its only been down a couple of times during that time. Thanks to their state-of-the-art data center, they can achieve it with ease. They also have been in business longer than most web hosting companies and have over 50,000 customers since 1997. Their web hosting has never been cheap, but rather the company focus on providing more reliable hosting for their customers.
Jumpline hosting offers one of the most reliable backbones around, thanks to its OC-192 connection with Qwest. The performance of Jumpline is on par with that of many of top web hosting companies, and their state-of-the-art data center also offers proper cooling and security for their servers, so you can be ensured that your data will be in good hands.
An email response to Jumpline took well over 3 days before we finally received a response, and this is after testing their support for several months, so we know they have not improved. Their customer service responses are also general cover-all situation answers. Oftentimes they would lose the customer’s data and their phone support would not work. This is simply not how web hosting business is done.
Jumpline utilizes the Sphera control panel. The control panel has the best visual appearance compared to the others we’ve used, however, when comparing features, Hsphere still tops the list. In addition, the Sphera control panel might look good, but it lacks speed. This is one of the slowest control panels that we’ve seen, even on a cable modem. IBM is one of the big corporations that uses the Sphera control panel.
Jumpline's features and good control panel were a plus, but the negatives outweigh the positives by far. Jumpline’s poor customer service and extremely high prices make Jumpline web hosting a poor choice and definitely not worth your time.
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