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Media Temple offers web hosting at a higher cost than most companies, but the company is often times more reliable because rather than offer unlimited services, they have a cap on services that will not pull down resources on the server such as a limit of 100 domains per account. All websites need to be hosted by a web hosting company. Media Temple is one web host on the market that has risen above its competitors to be one of the webhosts that several people are interested in utilizing. There are several aspects that a person must know about a web host before they are interested in whether they should choose this or not. One of the most important aspects to take into consideration is the customer service that is offered through the webhost.
Media Temple utilizes their own control panel software. They do not use Cpanel or Plesk like other companies, rather they have their own control panel software. We find that their custom software is faster and often times more reliable. When we click on the control panel, we can find everything on one screen. Cron Jobs, adding emails and ftps and even editing DNS zone files are all found on a single screen. There is no need to go page after page just to find a object to edit. They also have scable Mysql, which means faster database retrieval for websites. Clusters of servers are also working together rather than a single unlike most web hosts, which means faster loading time for the pages. We found that websites hosted on mediatemple seem to be a tad faster. Finally, their control panel can be viewed on the iphone, which we found to be quite unique.
Those that have chosen Media Temple in the past have done this for many different reasons. And the most common reason is the customer service that this company offers their customers. One of the reasons why the customer service is so great is because they hire only individuals that are able to pass their competitive entrance exam to work for them. The company states that when they hire their employees that they take a two hour test to determine if they know enough knowledge about the web hosting world in order to do this. This test is one hundred percent on the person as they are not allowed to use any help. This alone should help customers feel more satisfied that they are going to get help from someone that does know what they are doing.
Secondly, the company is open at all times. They do not break for holidays as those that utilize websites and run these for a living seldom take holiday breaks either. Media Temple always has someone that is working to answer phones and to send emails if these are needed. It makes getting a hold of someone easier than ever and this is something that customers are going to greatly value.
Media Temple also has the promise that they are going to answer the phone whenever someone calls, which is a huge relief to customers. There are many companies out there that once a person is signed up and locked into a contract that these companies simply forget about their customers. This is not going to win any customers over to recommend the company. However, with Media Temple it seems that more customers are recommending the web host to those that are searching for their own web host.
With that being said, the wait time to actually speak to someone is relatively low when compared to other web host companies that are out there. Most customers state that they wait only two to five minutes in order to talk to someone, which when compared to those companies that have customers waiting on the line for twenty or more minutes; this is definitely a plus side to the company.
Overall, in terms of customer service,
Media Temple seems to have quite a bit that is going for the company. With the customer service that is with this company there is always going to be someone that is there to answer questions. And there technical associates are some of the best that are out there.
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