Here to Read Past Customer Experiences
Customer Relations ||
in 1999, the have spent a lot of money
on in-you-face advertising campaigns,
such as great services 50 MB!! Yourname.com,
Unlimited Traffic, POP3, CGI-BIN, FTP -
for $7.77 per month. They list twelve
reasons why you should give them your
business on their Web site. And they are
a dominant player because they are so
well known most Internet Web hosting
providers do not spend the type of dough
that Powweb has on adverts.
companys Linux platform servers
are company owned and operated
there are real people there. They offer
a custom control panel, and promise to
keep on top of software upgrades. Their
site offers sign-on bonuses if
you do select them as a provider, be sure
to take advantage of one of these offers.
a reliability point of view, we got consistent
uptime over a 3 month period. The only
thing we noted that we were not pleased
about was slow response time during daytime
peak business hours. At the end of the
day, this is in fact a huge problem because
it translates directly into lost business
for the Web site owner. If you look at
their what they say about their infrastructure,
this response time issue does not make
sense. They are connected according
to Powweb to nine (count em)
Tier 1 providers. This means that they
have more than full redundancy
one provider goes down and another picks
ups the connection so you dont have
interruption of service. Powweb is not
forthcoming with who these providers are.
We want to avoid finger pointing but this
scenario of what they claim to have and
the slow response times do not add up.
we did not expect customer technical support
to solve the slow performance issue, we
were pleased that we were able to easily
get someone on the phone during weekdays.
Also, we got good response from the 24
x 7 email support Powweb offers. They
supplement their technical support with
a forum for users so they can share issues
and answers. It is a good feature if you
have expert users. Otherwise you can find
yourself wasting your time trying to fit
someone elses solution to your problem.
is OK. Sad but true one of the things
we liked best was their money back guarantee.
They are not bad, they are not good
these days companies that fall in between
are sort of the odd man out given what
everyone else is doing to win your business.
We think you can do better.
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