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Toughest Reviews on the internet since 1999
 
Final Score is based on speed, reliability and customer service.
 
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Powweb Web Hosting
 
http://www.powweb.com

Click Here to Read Past Customer Experiences

 
 
Performance 5
Reliability 5
Customer Relations   5
Features 6
Control Panel7

60%

 

Introduction

Founded in 1999, the have spent a lot of money on in-you-face advertising campaigns, such as “great services 50 MB!! Yourname.com, Unlimited Traffic, POP3, CGI-BIN, FTP - for $7.77 per month”. They list twelve reasons why you should give them your business on their Web site. And they are a dominant player because they are so well known – most Internet Web hosting providers do not spend the type of dough that Powweb has on adverts.

The company’s Linux platform servers are company owned and operated – there are real people there. They offer a custom control panel, and promise to keep on top of software upgrades. Their site offers sign-on bonuses – if you do select them as a provider, be sure to take advantage of one of these offers.

Reliability

From a reliability point of view, we got consistent uptime over a 3 month period. The only thing we noted that we were not pleased about was slow response time during daytime peak business hours. At the end of the day, this is in fact a huge problem because it translates directly into lost business for the Web site owner. If you look at their what they say about their infrastructure, this response time issue does not make sense. They are connected – according to Powweb – to nine (count ‘em) Tier 1 providers. This means that they have more than full redundancy – one provider goes down and another picks ups the connection so you don’t have interruption of service. Powweb is not forthcoming with who these providers are. We want to avoid finger pointing but this scenario of what they claim to have and the slow response times do not add up.

Customer Relations

While we did not expect customer technical support to solve the slow performance issue, we were pleased that we were able to easily get someone on the phone during weekdays. Also, we got good response from the 24 x 7 email support Powweb offers. They supplement their technical support with a forum for users so they can share issues and answers. It is a good feature if you have expert users. Otherwise you can find yourself wasting your time trying to fit someone else’s solution to your problem.

Conclusion

Powweb is OK. Sad but true one of the things we liked best was their money back guarantee. They are not bad, they are not good – these days companies that fall in between are sort of the odd man out given what everyone else is doing to win your business. We think you can do better.

Official Powweb Business Web Hosting Review


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http://www.powweb.com

 

 

60%

 

 
Rating Out Of Ten
Performance 6
Reliability 6
Customer Relations 5
Features 6
Control Panel 7
     
 
     
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