Precision Ranking | Final Ranking is based 50% on Users' Ratings and 50% on our Lab Tests | Last Updated 23-Mar-2010
Other Web Hosting Companies
Bluehost Web Hosting
Startlogic Web Hosting
Lunarpages Web Hosting
Jumpline Web Hosting
Powweb Web Hosting
Yahoo Web Hosting
Interland Web Hosting
Netfirms Web Hosting
Midphase Web Hosting
Ipowerweb Web Hosting
button About Upperhost

Upperhost is an independent business web hosting review web site. We rate hosting companies based on past user feedbacks, lab benchmark testing, and our usage with each website hosting company. If you would like to submit your company for review, please select the submit button located on top of this page.

Our Mission is to Test, Inform and Inform the potential web hosting consumers and businesses. We accept no advertisements or donations from any web hosting company.
web arrow Web Hosting Articles
Issues with cheap web hosting
Web Hosting Location
Business Online Hosting Ethics
Starting your own web business
Needs of a adult web host
Future of web hosting
Customer WEb Hosting Support
Web Hosting Influence
Workings of hosting server
E-Commerce web hosting of tomorrow
Support claims of web hosting companies
Purchasing business hosting on price
Web Development Tips
FeaturePrice Web Hosting Fiasco
Web Hosts Ethics
POP3 vs. IMAP E-mail Service
Switching Web Hosts
Maximizing the business value of domain
Personal Website Hosting
Sub-Domain & Regular Web Hosts
Enhancing Customers' experience
Domain Names & Brand Recognition
New Host for the New Years
How Servers Work
web arrow Web Hosting Companies Directory
Letter A-C Web Hosting Companies
Letter D- F Web Hosting Reviews
Letter G - H Web Hosts
Letter I-K Web Hosting Comparisons
Letter L-P Web Hosting Companies
Letter Q - T Web Hosting
Letter U - Z Web Hosting Companies
Letters A - H Web Hosting (2004)
Letter K - R Web Hosts (2004)
Letter S - Z Web Hosting (2004)
Website Hosting Reviews
Miscellaneous Customer Hosting Reviews
web arrow Web Hosting Essentials
  Listing of Common Web Hosting Terms
  Bandwidth offerings of Web Hosting Companies
  Commitment & Billing Issues
  Business hosting tips
  Evolving State of Hosting
  Managed Hosting Services
  Getting right domain for your business
  steps before signing up for hosting account
  virtual private servers and web hosting
  web site monitoring services
  Searching for a web hosting company
  UNIX vs. Windows web hosting
  Windows 2003 vs. Unix hosting
  Choosing the right web host
  Cheap web hosts are not all the same
  Getting to know the basics of web hosting
  When you need to get dedicated server
  Getting to really understand web hosting
  Web hosts, what to consider & to avoid
  Webpage designing tips & help
  PPC Engine effectiveness for your website
  Getting right domain for your business
  steps before signing up for hosting account
  virtual private servers and web hosting
  web site monitoring services
  Web Hosting Services
  The cost of using Free Web hosting
  Transferring website from one host to another
  Website Hosting Conversion Rate
  Web Hosts Spam in business
  Importance of Domain Name
  Web site hosting customer service
  Web hosting network
  Resellers for Web Hosts
  Internet Business opportunities
  Web Hosting Resellers or real web hosting
  top web hosting
  Choosing Windows 2003 for Web Hosting
  Hosting for mature websites
 
 
 
 
Toughest Reviews on the internet since 1999
 
Final Score is based on speed, reliability and customer service.
 
100% Independent Review. No Advertisements Ever
 
 
         
 
 

Validating support claims of web hosting companies

By Staff

It stands to reason that every reliable web hosting company takes care of its web servers regularly. Maintenance not only includes all the hardware but also the software applications that are installed on the different servers. This allows webmasters to focus solely on running their web sites and not having to worry about technical problems that may arise.

A unique selling point adopted by most web host providers is the boasting of their superior 24/7 technical support. The fact is that it simply may not hold true. The question you should be asking is, How can a web hosting company who is offering $2.99/month web host plans have a 24/7 technical support team? Staff is expensive and this is exactly where hosting companies often try to save money. If a web hosting company is truly committed to satisfying their clients, then their technical support must be outstanding. Availability of reliable technical support therefore is always a major consideration when choosing a Web host.

Determining whether technical support is dependable is key because if anything goes wrong with the server your web site is hosted on, you need to have a way to get help when you need it.  Hosting providers may make claim that they have technicians working around the clock in operation centers maintaining mission-critical systems. While this maybe true, many companies offer no proof that their support team is even qualified to fix the problem.

Technical Qualifications

The truth is that sometimes the most unqualified people in the hosting industry work in support call centers. Because of the unprecedented demand for IT professionals in the workplace, there is a shortage of qualified technical support professionals that can be found by Web hosts. Many firms allot a good chunk of their budget to advertising and marketing. Technical support becomes a secondary priority most of the time. In both cases, customers suffer because they cannot access immediate or qualified assistance.

So before you select a host, put their support claims to the test.

Begin by calling their technical support and ask them to walk you through the basic routines needed to maintain your site. Ask the technical support technician what their hours of availability are. Make sure that you find out what type of professional training program qualifies them for the job. For instance, if the technician is assisting you with a Windows NT-based issue, make sure to ask if they have MCSC, or Microsoft certification and how long they have been working with the company.

Next, it is important to determine just how knowledgeable the technician really is. You can tell by listening and assessing their tone of voice. Have you ever had an instance where a technician put you on hold? This may be due to the fact that they may only be employed to answer the phone or answer e-mail. They in turn relay support requests to someone more qualified. To determine if technical support is outsourced, ask the location and address of the provider. This might give you an indication or tell you whether support representatives are working out of the firm's server farm or head office.

Find out if the technical person is employed on a contractual basis and try to determine how sophisticated customer tracking and billing is handled. Ask the technician to pull information about your account. This will give you an indication whether the company has an automated technical inquiry tracking system. Ask about an online "knowledge base" or "technical support center.” If the provider has one, make sure to inspect the support documentation to determine whether it is specific to the service. These tests will give you a strong indication of whether the technical support is reliable and dependable or questionable. In the long run, you will have to trust your host provider’s ability to provide the technical support that you need. After all, that’s one of the reasons you chose them in the first place.

 

 

 
     
Copyright 1999-2012 Upperhost Independent Business Web Hosting Reviews & quality comparisons. All rights are reserved.  
Let us help you find the perfect  web site hosting provider for your business or personal needs whether you need cheap or premium hosting