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http://www.websitesource.com
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Here to Read Past Customer Experiences
Important Press Release by Website
Source Web Hosting
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Performance |
8 | | Reliability |
7 | |
Customer Relations |
7 | | Features |
7 | |
Control Panel | 6 |
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Introduction
Website
Source recently redesigned its webpage.
Previously, it had a poor interface, but
its new website is a big improvement over
the old one. Plans and information can
now be easily accessed using a clearer
interface. However, it isn't always the
home page that makes your buying decision,
it is their level of support, features
and reliability. With Website Source,
they fail to meet those criterion.
Price
and Cost Effectiveness
Website
Source provides Miva Merchant on all web
hosting accounts, but their web hosting
accounts start at $13.96. Miva Merchant,
is the most popular and powerful e-commerce
shopping cart software for websites. It
not only provides users with an easy to
use configuration tool, it also allows
the merchant to easily setup an online
store in just a few hours. A unique feature
of Website Source hosting packages is
that it includes the option of adding
multiple domains into a account for a
nominal charge. This itself is a huge
cost savings especially if you host several
domains.
Websitesource Reliability
With
Website Source, our testing website was
up most of the time, however, during periods
of time when the site was down, we had
a difficult time contacting technical
support. Technical support would not answer
the phone and this was during both peak
and non-peak hours. We were wondering
if this company even provides tech support.
We also sent them an email to confirm
our problem and it took a few days before
we received a proper response. Overall,
the service has been reliable, but the
tech support has not.
Websitesource Data
Center
Website
Source is fully connected via redundant
connection to Qwest, GTE and GlobalCenter.
These are all tier 1 providers, and since
they have redundant connection, if one
or two of these providers go down, your
website hosted on their machines would
remain up.
Websitesource Customer
Relations
Customer
relations need major work. So far our
contact with customer service has been
poor. Null responses and no phone call
pickups make this company's support possibly
the worst in the industry. Even though
they claim to offer 24/7 Chat support
and sales, they fail to show up when we
access those features. To make matters
worst, we were told that they would be
available in a minute, but instead they
never showed up even after an hour.
Control
Panel
Website
Source uses a proprietary control panel
made by 4siteinternet. Much to our surprise,
it comes loaded with a huge number of
features and the navigation menus were
easy to understand and use. Icons are
created for each features in the control
panel and easy to access help information
are next to each feature.
Conclusion
Website
Source offers reliable service and great
control panel .But the non-existent support
team and sales team hurt the company.
Without support, who would even need a
web hosting company.
Alternate
Website Source Business Web Hosting Review
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