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Toughest Reviews on the internet since 1999
 
Final Score is based on speed, reliability and customer service.
 
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http://www.websitesource.com

Click Here to Read Past Customer Experiences

 
 
Performance 5
Reliability 6
Customer Relations   6
Features 7
Control Panel6

58%

 

Introduction

Some Internet Web hosting providers are just solid. There is nothing to write home about but on the other hand, what they offer is competitive and reliable. This is what we found to be the case with Website Source.

Website Source claims that its hosting plans are “the most comprehensive in the industry and include everything you need to start, maintain, and grow your online business.” Accounts start at $8.36 per month and include a Comprehensive Internet Marketing and Advertising Solution, free Banner Impressions, Newsletter Creator, Search Engine Position Report, Site Statistics, Chat and E-commerce Software, Microsoft FrontPage 2002 server extensions, PHP, CGI/Perl, mySQL, Webmail, Email Forwarding, Access to log files. They offer Miva Merchant their Web hosting accounts, which start around $14.00. We feel that this is a great feature with robust functions – as those of you who know Miva Merchant can attest – and worth the price that Website Source charges.

Price and Cost Effectiveness

A word on that. There are two ways to get domain names. You can go to a registration company, submit your domain name (or multiple names) to make sure that it is not taken and then register it. Another way, which has become more popular, is to find a provider that will host multiple domains. One question you should ask yourself before you get excited about this option is why you want multiple names, assuming you do. There is a sort of myth built up around putting keywords in domain names and having a bunch of them point to one site to get search engine coverage. If your site is optimized you do not need this. If your product cannot be explained on one site or you have subsidiaries, then more than one domain name might make sense. Some search engines have historically yanked sites that had many names pointing to one place.

Reliability

On the reliability side, Website Source was fine. They are connected via a redundant connection to Qwest, GTE and GlobalCenter – all Tier 1 providers. During the one incident when we did have some downtime, though, it was incredibly difficult to get ahold of someone in technical support. That was irritating. So our conclusion was that Website Source did fine on reliability but left us not trusting that adequate support would be there the next time we needed it.

Data Center

Website Source is fully connected via redundant connection to Qwest, GTE and GlobalCenter. These are all tier 1 providers, and since they have redundant connection, if one or two of these providers go down, your website hosted on their machines would remain up.

Customer Relations

Customer relations need major work. So far our contact with customer service has been poor. Null responses and no phone call pickups make this company's support possibly the worst in the industry. Even though they claim to offer 24/7 Chat support and sales, they fail to show up when we access those features. To make matters worst, we were told that they would be available in a minute, but instead they never showed up even after an hour.

Control Panel

Another cool thing we found was Website Source’s proprietary control panel made by 4siteinternet. “Proprietary” makes us nervous but this was not the case here. The panel has great icons, easy navigation menus, and an awesome help feature. We came away with the impression that the folks at 4siteinternet who designed and built this thing had just spent one too many hours dealing with sub-standard control panels and set out to fix this. They did and slam dunked the world of control panels with an outstanding product. Bravo!

One other thing we thought was cool about Website Source was that they do not charge big fat extras charges for adding multiple domains. This is a big savings if you need multiple domains.

Conclusion

Overall, Website Source offers a reasonably complete package at a competitive price. They have a great control panel and high marks for reliability. Still, until they get the technical support thing under control, we would advise caution. Again, it is a matter that with all of the competition in this area these days, support is not one of those items any company can afford to slip-up on.

Official Website Source Web Hosting Review

 

Other Web Hosting Companies

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http://www.websitesource.com

 

 

58%

 
Rating Out Of Ten
Performance 5
Reliability 6
Customer Relations 6
Features 7
Control Panel 6
     
 
     
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