|
http://www.your-site.com
Click
Here to Read Past Customer Experiences
 |  |
 |
|
Performance |
4 | | Reliability |
4 | |
Customer Relations |
4 | | Features |
3 | |
Control Panel | 3 |
|
 |
|
 | |
|
|
FULL User
Reviews and Ratings of Your-Site
|
Exceptional customer service!
-
Review by Karen Hertzberg submitted
on April 24, 2003 |
|
Overall
Ratings:
9
out of 10 |
|
I've
hosted with Your-Site.Com for over a
year. Aside from nearly 100% uptime
and inexpensive, build-your-own
packages, Your-Site.Com offers one
feature that most affordable hosting
services don't --real live customer
support! In most instances, email
support works perfectly well (and
Your-Site.Com's email service is
remarkably speedy), but whenever I've
had a question too complex to handle
in email, I've been able to pick up
the phone and speak to an friendly,
helpful human being. What a concept!
I've never been kept waiting on the
phone for hours, my questions have
been efficiently and professionally
handled. Kudos to Your-Site.Com for
their exceptional customer service! |
|
Representative of Your-Site?
Click here to respond to this
review. |
|
Great Features . -
Review by Kyle Freegen submitted on
April 24, 2003 |
|
Overall
Ratings:
10
out of 10 |
I admire their ability to offer a
great service for such a low monthly
fee. This is the best value after I
searched for a good host. For $5.00
you get 50 MB of space, 6 GB of data
transfer, cgi-bin, private logs,
frontpage extensions, 25 email account
with unlimited forwarding and some
other features but I don't use all of
them.
|
|
Representative of Your-Site?
Click here to respond to this
review. |
|
Your-Site is a joke.
-
Review by Steven submitted on April
20, 2003 |
|
Overall
Ratings:
2
out of 10 |
Your-Site is a joke. Just surf to
their website and you will see how
slow and horrible their service is. I
am only half way through my 1-yr
pre-paid service with them but am
going to move my domain and throw out
the money...it takes on average 30-60
seconds for a simple page with
graphics to load, as they are riddled
with frequent problems. user message
boards show all suffer the same. Mail
is also often disrupted, and ftp
sessions frequently drop.
|
|
Representative of Your-Site?
Click here to respond to this
review. |
|
I recommend Your-Site.Com.
-
Review by Dana Scott Kaufman
submitted on April 15, 2003 |
|
Overall
Ratings:
9
out of 10 |
|
When I first came across Your-Site.com,
I didn't know what to expect. I was
unsure about hosting services that
were so inexpensive, I figured we
would be on a little linux box with a
couple hundred other sites. Boy was I
wrong. We are hosted on Sun hardware,
have great access, good service and
never had any reliability problems.
Our E-Mail system runs flawlessly and
setup of our site was simple and easy.
I now recommend Your-Site.Com to
everyone I know. |
|
Representative of Your-Site?
Click here to respond to this
review. |
|
You do get what you pay for.
-
Review by Tymat D. submitted on April
15, 2003 |
|
Overall
Ratings:
1
out of 10 |
Out of 3 hosting services I've dealt
with, this one has been the worst. I
had problems from the very beginning
with them. I signed up with them in
May of 2002, and am now trying to end
my account with them.
First was that it took about a week
longer than they said it would to set
up my account. Then I realized that
their customer service pretty much was
completely automated. I think I got
one email back from an actual human,
out of the many I sent them. Then my
email with them almost never worked,
and I gave up on that "feature" pretty
quickly, because I was mainly
concerned with my site.
After a few months, FTP stopped
working well. It would log me in, but
not list my files. It would also just
kick me off in the middle of
uploading. I know this wasn't a
problem on my end, since I used FTP
with a different site that wasn't
hosted by them, and it worked
perfectly. Since about a month or so
ago, FTP stopped working completely.
It just logs me in, and never lists
the files.
Another thing that bothered me is that
there was no control pannel
what-so-ever. I went to their forum
and asked once if there was one
anywhere, and they pretty much thought
I was silly for asking for one... very
strange.
And the last annoyance from them is
that they seem to have recently
disabled my posting privlages to their
forum. I had been able to post a few
months ago, but when I tried to just
today, it said I wasn't allowed to,
and that the admin may have disabled
that part of the site from me. I don't
know an exact reason for this, except
maybe that I posted on my site that I
moved my site to somewhere else
because I was "not happy with my
current hosting service" (exact
words). I didn't say anything about
who they are or why I was unhappy, so
there was no personal attack on them.
I don't know if this was the reason
for them disabling my posting, but the
two events seem to have happened too
close together for that to be just a
coincidence. And if what I said
happens to be the reason for me not
being able to post to their forums, I
personally feel that that's very rude
of them to do. They should care about
fixing problems rather than just
hiding them.
Those are all of the major problems I
had with them. There were also a few
minor ones, but I don't think I need
to go into those.
The only good thing about Your-Site
was their uptime. I never noticed my
actual site being down, just the FTP.
I was pleased with this, but all of
their problems really overshadowed
this one good thing about them.
Overall, you do get what you pay for
with them. I did expect them to be
much more better than this, but it is
cheap hosting. And while reading other
reviews, I found that one of the
owners of the company passed away, so
it seems understandable for them to
have problems. I just wish that they
would either close the company or give
it to someone else if they are unable
to handle it.
|
|
Representative of Your-Site?
Click here to respond to this
review. |
|
email problems. -
by Nixon Dev Serde submitted on April
15, 2003 |
|
Overall
Ratings:
3 out of 10 |
I had a site with your-site.com
for about a year and a half. Two
major problems.
1 - The email would often go down.
Sometimes this would be announced
before hand and sometimes it wouldnt.
Sometimes they would say the system is
going down due to upgrades, but the
customers never benefitted from these
upgrades, nor did their price go down
or were the costumers compensated in
any other way for the system outtages.
2 - the Second major problem I had
with them was they did not/would not
inform me via email about my website
account. I wanted the bill sent to my
webmaster email account and they
wouldnt do it.
The result of this was my site went
down for a few days because I didnt
know the payment was due. I ended up
losing about $2400 in business
generated from my site. In the end I
dropped them and went with a more
reliable company.
Customer service was poor and
difficult to reach.
The company I went with was the over
priced hostway.com.
|
|
Representative of Your-Site?
Click here to respond to this
review. |
|
Your-Site much better than reviews
here.
-
Review by Rob Q. submitted on April
12, 2003 |
|
Overall
Ratings:
7
out of 10 |
I've been with your-site a
couple years. My experiences have been
positive.
As stated previously, Your-Site's
owner died and there was a period
there where there was no phone contact
and the email servers took way too
long to download emails. They had
serious problems for about 3 months
there.
HOWEVER, it appears they have things
in order with a new email server and
I've contacted them by phone for
questions a few times over the last
few months since they put up the new
phone number. I pretty much always get
through to them and they've always
been very helpful. My prior
experiences with a previous company
was much worse than the 3 month ordeal
that went on with your-site after
their owner died. Some people could
cut the company a break on that
aspect. Sounds like most just cut and
run without inquiring what was at the
root of the problem.
|
|
Representative of Your-Site?
Click here to respond to this
review. |
|
Stay Away!
-
Review by Ray submitted on April 10,
2003 |
|
Overall
Ratings:
1
out of 10 |
This is truly the worst
experience I have ever had with a web
hosting company. From day one I had
e-mail problems with them. It was slow
getting mail, sometimes taking two
minutes. When they finally announced
that they were upgrading the mail
server, they decided to change
everyones password! They claimed that
they sent out an e-mail to everyone
giving them their new passwords, but I
never received it. I wrote many
e-mails to tech support but only
received automated responses. They
also took their phone off the hook. I
was never able to get through. Finally
Someone from the company read a post I
made on their help message board and
e-mail was restored. I have no Idea
how many e-mails were lost during that
two week period. Last Month, they
upgraded the mail software and without
warning, they turned off my catch-all
feature. Again they claimed that they
sent me an email about it. For three
weeks, No one was able to send me
email and I had no idea! I can't
stress enough...STAY AWAY!!!! This
"company" has gone from bad to worse
in the year that I have spent with
them. Tommorow, I am switching and
can't wait. You get what you pay for.
STAY AWAY |
|
Representative of Your-Site?
Click here to respond to this
review. |
|
Worst admins ever
-
Review by jdoe.net submitted on April
9, 2003 |
|
Overall
Ratings:
4
out of 10 |
I have seen these admins make the most
brain-dead decisions. For example, in
Jan 03 they decided to turn off
catch-all email aliases. Not
_disable_ catch-all, the feature is
still available, but go through all
the existing accounts and TURN
CATCH-ALL OFF! One, this forced me to
go in and manually turn catch-all back
on, despite the fact that I'd been
using it for 6 months. Secondly, I
lost five days of email because
your-site DIDN'T TELL ANYONE THEY WERE
MAKING THIS CHANGE! They claim to have
sent emails about the change, but I
never got one.
This type of idiotic move is
indicative of a complete lack of
respect for customers. There's
absolutely NO GOOD REASON to mess with
your existing customer's settings,
especially when it will cause them to
LOSE MAIL. I can't believe how
incompetent the staff has become.
BTW, I've used a fake name/domain for
fear of retribution. Rest assured I
am switching hosts ASAP. |
|
Representative of Your-Site?
Click here to respond to this
review. |
|
You get exactly what you pay for- in
this case, not much
-
Review by Adam Brite submitted on
April 7, 2003 |
|
Overall
Ratings:
2
out of 10 |
|
The only reason for not displaying my
name/site, is because these are truly
immature and vindictive people who can
make my "web" life difficult until the
"pre-paid agreement" runs out. This
company was really going places they
consistenly received high ratings on
the boards. Tragically, the owner of
the company died unexpectedly, and
those left behind have dropped the
ball. I cannot state whether their
problems are due to the fact that they
colocated their sites somehwere else,
and have no real control over the
servers - or- they are simply
overwhelmed. But the simple fact of
the matter is that in the 7 months
that they've hosted my site, there
hasn't been one single month that was
problem free. Within one month of
signing up, they changed their email.
That service fails regularly at least
once a week. They changed their ftp
process and servers. That's been
fraught with problems for over two
months. The mailing lists have never
worked. There is no control panel.
And worst of all- their technical
support, both on the boards and by
phone, are hostile, combative,
defensive. and poor at solving
problems. Their incecsent "tweaking"
of the systems results in major
inconveniences. If you're simply
hosting a personal site and one mail
address - and if it doesn't matter
that their system isn't undergoing
still another "upgrade" when you have
time to work, then your-site.com will
do. But, if you're looking for
reliablilty, keep looking. A good deal
is only good if it works! |
|
Representative of Your-Site?
Click here to respond to this
review. |
|
IMPECCABLE SUPPORT!!
-
Review by K. Whited submitted on April
7, 2003 |
|
Overall
Ratings:
9 out of 10 |
I signed
up with Your-Site.Com because of its
unbeatable combination of features and
price. What I didn't expect was the
impeccable support and unsurpassed
reliability! There are hosting
services that charge 5-10 times what
Your-Site.Com does for half the
performance (or even worse). There are
few companies in any field that I
endorse so wholeheartedly.
|
|
Representative of Your-Site?
Click here to respond to this
review. |
|
In all fairness...
-
Review by Tom submitted on April 6,
2003 |
|
Overall
Ratings:
9 out of 10 |
One thing that should be stated here
is that the founder of your-site
recently died. This has left his wife
with quite a lot to handle. I think
this unexpected event is the reason
for the spotty service that others are
reporting.
I have never had any problems with
this host. I hardly ever have had the
need for support, but they were quite
helpful when I set up the account.
I just got an e-mail from them stating
that they will be switching over their
mail server to a new, more powerful
software called Postfix, which will
supposedly resolve the e-mail
problems.
My one criticism is that they charge
almost $4 extra for one MySQL
database, which I feel is a bit pricey
these days.
-Tom
|
|
Representative of Your-Site?
Click here to respond to this
review. |
|
Your-site is far better.
-
Review by Sundar submitted on April 5,
2003 |
|
Overall
Ratings:
10
out of 10 |
Those who read my review, mind one
thing, I work for a web hosting
company and host my web site at Your-site.com
. It is far better for the money,
which I pay. Obviously you cannot
expect customer service to come behind
your back once you have some problem.
But I get responses, where other
hosting services never bother to
respond. There was no downtime of my
server. Sometimes E-mail may go slow
or MySQL, but its ultimately fast
after maintanance. To an extent I can
say "IT IS WHAT YOU PAY THAT BOTHERS
YOU EXCELLENT SERVICE. FOR THE MONEY
YOU PAY TO YOUR-SITE, THEY GIVE THE
SERVICE YOU DESERVER", else all bad
reviews are BULL-SHIT.
|
|
Representative of Your-Site?
Click here to respond to this
review. |
|
99.74% uptime is right up there.
-
Review by Michael Schwager submitted
on April 5, 2003 |
|
Overall
Ratings:
8
out of 10 |
Ok, I see that lots of people got
PO'ed at your-site after the owner
died suddenly. In all fairness, it was
impossible to get ahold of them at
that time, their email service croaked
(why were they running DMail anyhow?),
in short the caca hit the fan. But I
just had a problem with connecting to
them today, so I went to their
homepage, got the number, called, got
a live (helpful) person immediately.
In short, some things just can't be
helped... some can. After what they've
gone through I think they're on the
rebound.
|
|
Representative of Your-Site?
Click here to respond to this
review. |
Official Yoursite Business Web Hosting Review
Other
Web Hosting Companies
Infinology | Lunarpages | Ipowerweb | Midphase | Jumpline | Your-Site | Powweb | Websitesource | Apollo Web Hosting
| Easy CGI
http://www.your-site.com
|
